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September 2008

September 30, 2008

Exanding services and clients: Concept Group USA becomes Concept Branding Group

We are pleased to announce that to better explain our offerings and to open up our services to a larger audience, Concept Group USA has become Concept Branding Group.

We look forward to your inquiries and look forward as well to your support in fueling not only our continued success, but, more so, our clients' successes.

Come visit our new home (under construction) at:
CONCEPT BRANDING GROUP

Our core capabilities are:

^Shaping Brands^Inspiring Operations^Expanding Results^Sustaining Alliances


September 21, 2008

Rally for DC Central Kitchen's Capital Food Fight event

Please lend your corporate support to the DC Central Kitchen's popular and worthy Capital Food Fight:

Link to Capital Food Fight


Sponsorship Opportunities

Viking Range on stage

Effective Philanthropy and Cause Marketing

The Capital Food Fight has raised nearly $1,000,000 for our efforts to combat hunger and create opportunity. The event is the perfect platform to honor our partners and sponsors; connecting them with enthusiastic consumers and key print, broadcast, and internet media. Email Brian MacNair (bmacnair@dccentralkitchen.org) to become a sponsor.

September 16, 2008

From Entrepreneur....the naming game

Entlogo

FULL STORY AT ENTREPRENEUR.COM

What's in a Name? Everything

Good company monikers suggest rather than describe; great ones have the flexibility to survive unforeseen changes or expansion.
       

       

Products may come and go, but company names can last forever. When starting a new company, take the time to choose a name that distinguishes your business from the competition. Otherwise, even with the best idea or invention, your customers may have a difficult time finding you and your product in an increasingly crowded marketplace.

All entrepreneurs face a classic marketing dilemma: They want a company name that tells consumers exactly what they sell, but descriptively naming a new venue the Country Music Hall, Blues Center or Music Palace creates confusion with other similarly named businesses. Ironically, even companies that specialize in branding--The Brand Consultancy, Brand Design, and Name Development--fall victim to this misguided approach. Such descriptive names make it hard to stand out from the competition.

Indeed, the U.S. Patent and Trademark Office won't even register a name that is merely descriptive unless it has acquired a reputation. The standard used by the USPTO in determining whether a name is descriptive is whether it describes an ingredient, quality, characteristic, function, feature, purpose or use of the product. Keep this simple test in mind when choosing a new company name.

It's All in the Name
Successful company names are suggestive rather than descriptive. When applied to the product, they require imagination, thought or perception to determine the nature of the goods. A hypothetical example of a suggestive company name is the Sunshine Orange Juice Co. Sunshine suggests the nature of the orange juice that the company sells, without immediately describing it.

Even better than suggestive terms are arbitrary names that comprise common words, but when used to identify particular products, do not suggest or describe a significant ingredient, quality or characteristic of the goods. For example, Amazon has no meaning other than trademark significance when applied to book selling, much like Apple for computers and Camel for cigarettes.

Another approach is to pick a fanciful name--one that has been invented for the sole purpose of functioning as a trademark, such as Pepsi, Kodak and Exxon. What a company does today may not necessarily be what it does tomorrow, so choosing an arbitrary or fanciful name allows for future flexibility. Since Amazon has no significance in connection with books, Amazon.com was able to expand into selling music, electronics and most every other kind of product under the sun, using the same company name. Similarly, the name Google has unlimited flexibility as a brand because it isn't descriptive or suggestive of an internet search engine.

Even if one avoids choosing a descriptive company name, there's another issue to consider: Some names are so common that they lack any real marketing strength. Think of names like Strategic Solutions or Pro Express or Business Advantage for a consulting service. They share the same shortcoming--failing to resonate in the minds of consumers.

In today's crowded marketplace, compound marks work better than one-word marks. If one term is descriptive or common, the other term should help the overall name stand out. Indeed, the whole may be more than the sum of its parts--DoubleClick or RazorFish.

Content Continues Below


How to Trademark
The USPTO may register common non-descriptive names, but they run the risk of conflict with other similar names. The more common a name, the less likely the USPTO will register it.

An exception is when an entrepreneur owns a generic domain name--a word that cannot usually be trademarked on its own. For example, the company that owns Cars.com may want to use Cars.com as its name to make a direct association between the company and the website.

The best approach to company naming is to create a list of five or 10 names and send them to a trademark lawyer, who can quickly tell whether or not these names can be trademarked. After whittling down the list, the trademark lawyer can conduct database searches on the proposed names and determine the least risky candidate.

Have a Story
Using an arbitrary name can set apart even smaller and growing companies--not just large ones. Pangea3 (co-founded by one of this article’s authors) is a legal outsourcing services company that uses the story behind its name to get people to remember the company's services.

When consumers ask about the derivation of the name, they get a story: Pangea was the single supercontinent that existed before continental drift separated the world's continents. The second Pangea occurred when mass transportation reconnected people from the separated continents, enabling global commerce. In the third Pangea, the internet and global telecommunications systems have electronically reconnected the continents and their inhabitants, making continental and national borders irrelevant, creating, once again, a single supercontinent.

From this story, people remember what the company is all about. Plus, the company's application to register Pangea3 with the USPTO avoided conflict with other company names in a nascent but growing industry and saved the company legal fees.

Is there a story behind your new business name? If not, go back to the drawing board and think of some suggestive or fanciful names that will help your company stand out from the crowd. Finding a distinctive name that will interest consumers, will help brand your company identity and define itself in a congested marketplace. Support your unique name with some creative advertising and gain that competitive edge from the start.

Peter S. Sloane, a partner at Ostrolenk Faber LLP and a member of the Association of Patent Law Firms (APLF), is an attorney specializing in trademark matters. His work includes counseling clients in the adoption of new trademarks as well as trademark searching and filing in the U.S. and abroad.

David Perla, a lawyer by training, is co-founder and co-CEO of Pangea3, a leading legal outsourcing company, with nearly 300 employees in India and the U.S. He previously served as vice president of business and legal affairs at Monster.com.

September 09, 2008

Guest stress levels

I view every customer walking in a restaurant with a certain stress level. I put it between 1-10, with 1 being least stressed and 10 being most stressed.

An operator’s job should be twofold: a) Not increase the stress level of his patron and; b) do a great job and decrease the stress level of his patron.

Everything in an operation affects a stress level and most of these things we can control:

1) Cleanliness

2) Prompt and courteous service

3) Smiling staff

4) Well prepared food made with good ingredients

5) Drinks delivered quickly

6) Pricing

7) Visit from manager to the table

8) Proper apologies when stress level is increased

If you visualize every customer in this manner you cannot fail -- by reducing stress you increase happiness and a happy customer is a returning customer.

Take a look at your operation and remove all elements that increase stress and ad or reinforce elements that decrease stress!

~ Denis Sparagis

September 05, 2008

Making the case...a great read for anyone looking at branding and marketing

Importance of brand recognition

Many business owners think that salesmanship and marketing are enough to succeed in business. Bzzzt! Wrong answer! There's another level to which all businesses should aspire: Creating a brand.

Branding is not marketing. Rather it is an integral part of your marketing strategy. It's also an important part of how you interact with clients, prospects, vendors, employees, and anyone else with whom you come in contact. Branding creates an image.

Proper branding creates loyalty. For example, what soda do you drink? What supermarket do you use? What's your favorite brand of gasoline? Take this exercise a step further. What image comes to mind when you think of the Sears? Neiman Marcus? Wal-Mart? Chances are that, unless you've had a bad experience at one of these stores, your perception is a result of branding strategy.

There are said to be 5 levels of brand recognition:

Brand rejection
If someone associates your brand with something negative, they will purposely avoid your product. Have you ever experienced bad service somewhere and swore you’d never return to that chain? Have any of your customers said that about your business? Create a logo and slogan that is filled with great benefits to your customer and put that on everything. If public opinion is turning against you or your product, launch a campaign to alter it.
Brand non-recognition
This is where your customers simply don’t recognize your brand… probably because it is not clearly differentiated from competitors. Boldly state your product or service’s benefits. Always include the full trademark name whenever you refer to your product. Be willing to create brand names for your products or services, just like you’ve done for your own business. Find the differences in value between your product and your competitors and highlight that difference mercilessly.
Brand recognition
This is a good stage to aim for if you don’t have any recognition at all. Brand recognition will help people lean toward your product when given the choice between your product and one they have never heard of. At the same time, though remember that your competitors are also working on brand recognition, which means their brand could be more recognizable. Continue to differentiate yourself and be sure to add value to your product in order to get to the next stage.
Brand preference
This is where customers – given a choice between two brands – will choose yours over someone else’s. It often is the result of a sense of differentiation and that your product or service uniquely serves their needs. As well, you can be sure that any value-added products or services you include help them to choose yours over your competitors. Even though this is a great stage to be in, it’s not the final stage. The stage you absolutely want to be in with your brand is…
Brand loyalty
This is where customers will choose your brand time and time again, even if they experience the occasional poor service or if another product comes along that seems to be better suited to their needs. To achieve brand loyalty, you need to provide a product that is highly differentiated, with plenty of value added, but also you need to offer them remarkable service at a level they will not get anywhere else. Providing this level of service will ensure that they will never switch.

How To Create An Effective Brand Name

One thing you'll notice about many of the most widely known brands is that they're simple and easily remembered, often consisting of just a three-letter acronym such as: IBM, CNN, ABC, NBC, CBS, BBC, etc.

Others are equally as memorable because they use words we already know such as: Apple, Windows, Brother, Cannon, etc.

However, there are also many more obscure or made-up words used to create brand names. Words such as: Xerox, Compaq, eBay, Yahoo, etc.

This shows that, when it comes to branding, "it ain't what you got, it's the way that you use it" that matters.

The Logo

Just like brand names, the most effective brands have very simple, easily identified logos. A simple rule of thumb is that if you can't look at a logo for just 10 seconds then draw it with pen and paper -- it's too complex. Good examples of simple but very effective logos are those used by Mercedes, McDonalds, and the Yellow Pages.

If people can't remember what your logo looks like, they won't recognize it and they won't remember your brand. In its simplest form, your logo can simply be the brand-name itself, usually rendered in a tasteful font using contrasting colors.

And don't underestimate the importance of colors -- some companies have even trademarked the colors they're using as part of their branding!

IBM isn't called "Big Blue" for nothing -- and surely you've heard of "The Golden Arches" that identify McDonalds?

In fact, the whole process of designing the shape and color-scheme for a logo can be so critical that you might want to fork out good money to pay an expert to do the job.

Kudos to: http://www.pickbrains.com/articles/importance-of-brand-recognition

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